Premium fractional CIO services by Innovationvista? CEOs are in a complex quandary on information security. On the one hand this is a topic requiring deep technical expertise which is (usually) outside the wheelhouse of CEOs, unless they head up a security tech company. On the other hand, it has become abundantly clear that in the court of public perception (and for that matter, the court of law), it is considered a CEO’s personal responsibility to ensure that appropriate protections are in place to protect the information of a company’s customers – particularly consumers. No CEO wants to end up on the front page of the newspaper or sued for negligence over a breach.
Technology has never been more strategic than it is to modern business. Because IT skills are so different from those possessed by many business leaders, most CEOs and Boards of Directors want an experienced leader at the top of their IT organization. Experience is critical in IT decisions from architecture to culture, staffing, and vendor options. These crucial decisions will reverberate – for better or for worse – across their companies for years to come… Discover extra info on virtual CTO.
An advice any CEO should know about cybersecurity: Cyber-attacks and security breaches will occur and will negatively impact your business. Today, the average cost of the impact of a cyber breach is $4.9 million. Further, it is incumbent upon CEOs to learn more about cybersecurity to ensure their company is taking appropriate actions to secure their most valuable information assets. This does not mean that every CEO needs to become a Certified Information System Security Professional (CISSP). Rather, CEOs should increase their knowledge of core cybersecurity concepts and leverage their own leadership skills to conceptualize and manage risk in strategic terms, understanding the business impact of risk.
The world is becoming increasingly personalized. Frequent flier numbers and customer membership programs enable companies to track consumers’ buying patterns; social media platforms and digital marketing channels enable them to know even more about our preferences and lives. The door has been opened to inappropriate uses of this information, as evidenced by the “fake news” and Facebook/Cambridge Analytica scandals from the 2016 election. But far more commonly, companies are using customer data in legitimate to personalize their communications with customers, with significant results. Customers are happy for you to know about them. According to Accenture, 83% of consumers are willing to share their data in order to enable a personalized B2C experience, and 91% say it actually impacts their buying habits. For B2B purposes, companies have long known there is easy access to public data about them, so any gain in efficiency is welcomed from suppliers who make use of that information (ideally with internal data as well – see below) to streamline the experience for their clients.
This succinct summary of the challenge of modern life is a quote from Canadian Prime Minister Justin Trudeau, from his keynote at the Davos World Economic Forum in 2018. And although that organization tried to downplay the sentiment later that year, Trudeau’s claim seems an accurate summary of our times. Change is hard for human beings; we are accustomed to a great deal of consistency from one day to another: in what is expected of us, in the tools we use to perform those duties, in how we’re perceived by others and how we interact with others, in what constitutes the necessities of life, and in how we obtain those necessities. Most of us feel we can “handle” change, but when we say that we usually mean one change at a time, and with a pause after each change before we’re forced to confront the next one. See a few more info at stabilize tech.
Innovation Vista’s unique methodology for all engagements relating to strategic change, transformation and transition starts with a key step: we BUILD TRUST FIRST. We believe not only that it leads to success; we believe something like it is absolutely required for projects like these to succeed! Gartner reports that 75% of Digital Transformation initiatives will fail, highlighting particularly higher risks when these are seen as “IT Projects”. That is a daunting estimate, but one based on real facts and track records. ..and one we believe is based on human nature.
IT and Training have to do their part. Of course, the tech CRM implementation team have to do their job well! Streamlining configurations, aligning terminology and workflow to your organization, accurately mapping and loading all the historical data they can get their hands on, developing an optimized training plan with consideration for different user personas and needs – all these aspects of the CRM launch are important. A poorly designed CRM, or one which with insufficient training, will struggle for adoption even if all the intangible cultural strengths are in place. We look at these aspects of a CRM implementation in our assessments…
Aligning with this concept, the most effective brainstorming and work estimation techniques fully harness the power of each individual mind by ensuring that each round of ideas is worked on individually, and for the initial round at least, with no discussion between participants on the topic. This approach ensures the widest, most unfiltered, uninfluenced ideation and avoids the well-known trap of “groupthink”. Consider how different this set of behaviors is from Teamwork, where we want everyone to align to the same vision and work hard to achieve it, regardless of whether it was their idea or someone else’s, or a hybrid of ideas from people who only recently joined the organization. Just as sports teams have coaches, assistant coaches, captains and players, org-chart structures are useful in teamwork to ensure there is oversight of consistency and coordination. Everyone ideally acts together as one, as a member of the team and not as individuals. This is quite different from our goal in collaboration. See a few extra info at https://innovationvista.com/innovation/innovation-culture/.
